This error appears when our system detects multiple active sessions on your account. This can be caused by one of the scenarios below:
- Using QuillBot on multiple browser windows simultaneously. Make sure you close any additional windows with QuillBot open.
- Your account may be compromised, and other people are using it. You can change your password by going to your account page.
- You are sharing your account with other people. This is a violation of our terms of service and could result in your account being banned.