Your Next Steps

1. Check out the Introductory Orientation materials that will help you navigate this online course.  On the “My Institution” page find and explore the contents :

Open SUNY Student Orientation

Click on this link to learn how to use various features and what to expect when taking an online course using the  GO Blackboard Learning Management System

2.  On Demand Help and Learning Catalog

Need help with Blackboard Learn? Want to learn something new? Get familiar with features in minutes. Watch short, engaging Blackboard Help videos on our YouTube channel.

Videos for Students

3. See below for how to reach the HELP desk.

1-844-673-6786 (1-844-OPENSUNY)*

1-518-320-1300* (Direct)
* Press option 1 to reach the help desk

Telephone support is available during regular business hours (as listed below). During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options. For faster service when contacting the Open SUNY HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.

Telephone Support Hours

Days Time Available
Monday – Thursday 8am – 9pm EST
Friday 8am – 5pm EST
Saturday 10am – 5pm EST
Sunday 1pm – 9pm EST

When you have completed these two tasks, you are ready to begin the Ice Breaker Activities. Return to the Learning Modules Tab and begin.