What’s the difference between open-ended and close-ended questions?

Open-ended and close-ended questions can both be included in questionnaires, but they serve different purposes.

Open-ended questions have no set response: the respondent can respond in their own words. This freedom may encourage more detailed or unpredicted responses. However, responses to open-ended questions are often more time-consuming and difficult to analyze.

Close-ended questions have set response options. They can be answered quickly but limit the detail the respondent is able to provide. Types of close-ended questions include multiple-choice questions, rating scales, and Likert scales.